Getting your item - Items will either be shipped directly from Charitybuzz or from the item seller (Third Party) as indicated. Items shipping from Charitybuzz will be sent within five business days of payment settlement by the winning bidder. All third party items will be shipped within the times indicated on the lot page. Winning bidders should ensure the desired shipping address is provided to Charitybuzz within 24 hours after payment settlement. Charitybuzz will default to the shipping address listed on the winning bidder’s account unless otherwise notified. Please see FAQs for more information.
Items that require signature - Items with a sale price of $1,000 and above are typically shipped with signature required.
Tickets & Certificates - For hard copies of tickets and certificates, the minimum shipping, handling, and applicable insurance charge is $14.95. Tickets, certificates, and vouchers, unless otherwise specified, will be shipped via professional carrier with standard ground service. In some cases, tickets will be left at the venue's "Will Call" window under the winner's name. Merchandise is insured for the winning amount.
Merchandise - The minimum shipping charge for merchandise is $19.95. (Shipments outside the U.S. are subject to additional shipping and customs fees.) Merchandise, unless otherwise specified, will be shipped via professional carrier with standard ground service. Oversized items may require special delivery arrangements, which Charitybuzz will coordinate between the winning bidder and the selected freight carrier. All merchandise is insured for the winning amount.
Will Call Pickups - In some cases, tickets will be left at the venue’s “Will Call” window under the winner’s name. Winning bidders may be required to submit the names of attendees up to several weeks ahead of the event. A valid photo ID for each person listed at Will Call is often required. When available, Charitybuzz will attempt to provide an onsite point of contact, but makes no guarantee that this information will be available for any given lot. Will Call tickets are typically available at the Will Call window at least an hour before the event, unless otherwise specified. The Will Call window is usually located near the venue's main entrance.