5 Night Stay in an Oceanfront Mansion in Alaska

Getting your item - Items will either be shipped directly from Charitybuzz or from the item seller (Third Party) as indicated. Items shipping from Charitybuzz will be sent within five business days of payment settlement by the winning bidder. All third party items will be shipped within the times indicated on the lot page. Winning bidders should ensure the desired shipping address is provided to Charitybuzz within 24 hours after payment settlement. Charitybuzz will default to the shipping address listed on the winning bidder’s account unless otherwise notified. Please see FAQs for more information.

Items that require signature - Items with a sale price of $1,000 and above are typically shipped with signature required.

Tickets & Certificates - For hard copies of tickets and certificates, the minimum shipping, handling, and applicable insurance charge is $14.95. Tickets, certificates, and vouchers, unless otherwise specified, will be shipped via professional carrier with standard ground service. In some cases, tickets will be left at the venue's "Will Call" window under the winner's name. Merchandise is insured for the winning amount.

Merchandise - The minimum shipping charge for merchandise is $19.95. (Shipments outside the U.S. are subject to additional shipping and customs fees.) Merchandise, unless otherwise specified, will be shipped via professional carrier with standard ground service. Oversized items may require special delivery arrangements, which Charitybuzz will coordinate between the winning bidder and the selected freight carrier. All merchandise is insured for the winning amount.

Will Call Pickups - In some cases, tickets will be left at the venue’s “Will Call” window under the winner’s name. Winning bidders may be required to submit the names of attendees up to several weeks ahead of the event. A valid photo ID for each person listed at Will Call is often required. When available, Charitybuzz will attempt to provide an onsite point of contact, but makes no guarantee that this information will be available for any given lot. Will Call tickets are typically available at the Will Call window at least an hour before the event, unless otherwise specified. The Will Call window is usually located near the venue's main entrance.

After winning - Detailed redemption information will be emailed to the winning bidder. Redemption contact information will be emailed to the winning bidder within two business days of payment settlement by the winning bidder. The redemption contact will work with the winning bidder to fulfill the lot within the appearance times, time constraints, event dates or locations, and other particulars listed in the lot details.

Does your experience require tickets? - Tickets for experiences are shipped to the winner. Please see “How Shipping Works ” above for shipping details for tickets.

Scheduling your experience - Specifics vary per lot. Most experiences found on Charitybuzz are scheduled through our new Redemption Center, allowing you one-stop access to scheduling and communication tools to redeem your experience. Get started today: Create a Redemption Center account. Scheduling for lots outside of the Redemption Center will occur via the preferred communication method of the redemption contact (email or phone), as indicated by the redemption email sent within 48 hours of payment settlement by the winning bidder.

Getting to the experience - Specifics vary per lot. Details will be included for those lots with travel segments included. Experiences with travel often involve… (i.e. prebooked flight, .) Coordinate with your redemption contact directly. If you are a VIP member with Charitybuzz, contact your rep for more information.

During the experience - Specifics vary per lot. Work with your redemption contact to define the details before departing.

After the experience - Specifics vary per lot. All done with your experience? Let us know how it went.

Processing - The minimum processing fee for experiences is $9.95, unless otherwise excluded. For example, lots that include a buyer’s premium do not have this minimum processing fee of $9.95.